Shipping policy

Last updated: October 14, 2026

The short version

Free shipping on every order, with no minimum.
Orders are processed in 2 business days.
Delivery takes 5–12 business days once your order ships.
Need it sooner? Priority Shipping is $4.99 at checkout.
Every order ships with tracking.

Processing time

Orders are processed within 2 business days (Monday to Friday, excluding US public holidays). Orders placed on a weekend or holiday are processed the next business day.

Right after you order, you'll get an order confirmation email.
Once your order ships, you'll get a shipping confirmation email with your tracking link.

Shipping options

Free Shipping ($0): delivered in 5–12 business days after your order ships. Tracking included.
Priority Shipping ($4.99): your order is handled first, with tracking included.

You choose your shipping option at checkout.

Delivery times

Delivery takes 5–12 business days from the day your order ships, to every destination we serve. Delivery times are estimates, not guarantees. Carrier delays, customs checks, weather, public holidays and the peak season (November and December) can add extra time.

Where we ship

United States
Canada
United Kingdom
Australia
Europe: all European Union countries, plus Switzerland, Norway and Iceland
Also: New Zealand, Mexico, Brazil, Chile, Colombia, Peru, Argentina, Japan, South Korea, Singapore, Hong Kong, Taiwan, Israel, United Arab Emirates, Saudi Arabia, South Africa, the Philippines, Malaysia and Thailand

If your country isn't available at checkout, email us and we'll let you know if we can help.

Tracking your order

Every order ships with tracking. Your tracking link is emailed to you as soon as your order ships. It can take 24–72 hours for the first tracking update to appear, especially for international orders. If you can't find your tracking email, check your spam folder or email us with your order number.

Customs, duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These charges:

Aren't included in our prices or collected at checkout
Are set by your country's customs authority, not by us
Are the buyer's responsibility

If a package is refused or abandoned because of unpaid customs charges, we can't offer a refund. If your package is held at customs, please contact your local customs office or the carrier to release it.

Multiple packages

If you order more than one watch, your items may arrive in separate packages, on different days, each with its own tracking link.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. Make sure it includes your full name, street address, apartment or unit number, city, postal code and country.

Before your order ships: email us right away and we'll correct it for free.
After your order ships: we can't change the address.
Returned or lost because of an incorrect address: we can reship your order, but the customer pays for the new shipment.

Delayed, lost or missing packages

No tracking update for 7+ days: email us with your order number and we'll open an investigation with the carrier.
Tracking says delivered but you can't find it: check around your address, your mailbox, your building's mailroom, your neighbours and any safe spots. If it still hasn't turned up after 48 hours, email us within 7 days of the delivery date.
Confirmed lost: if the carrier confirms the package is lost, we'll send a replacement or issue a full refund.

Carrier investigations can take up to 14 days. We'll keep you updated by email.

Damaged in transit

If your package arrives damaged, please take photos of the package and the watch and email us within 7 days of delivery. See our Return and Refund Policy for details.