Refund policy

Last updated: October 14, 2026

We want you to love your Tomb Clock watch. If it's not right for you, this policy explains your options and how to request a return or refund.

The short version

You have 30 days from delivery to request a return.
Two options: return the watch for a full refund, or keep it and get 50% back.
Return shipping is paid by the customer, unless we made a mistake or the watch arrived damaged or defective.
Every request is reviewed first. We'll send return instructions only after we confirm your case qualifies.
Damaged, defective or wrong item? Email us within 7 days of delivery with a photo and we'll make it right at no cost to you.

30-day return window

You have 30 days from the day your order is delivered (as shown by the carrier's tracking) to request a return. Requests sent after 30 days can't be accepted.

Your two options

Option 1: Return it for a full refund. Send the watch back and, once we receive and inspect it, we'll refund 100% of the price you paid for it. Return shipping is paid by the customer.

Option 2: Keep it and get 50% back. Don't want to deal with shipping it back? Keep the watch and we'll refund 50% of the price you paid for it. No return needed.

Condition requirements (Option 1)

To qualify for a full refund, the returned watch must be:

Unworn and undamaged, with no scratches, marks or signs of use
In the same condition you received it
Sent back with its original packaging and any accessories it came with (box, pouch, adjuster tool)
Sent back with any bracelet links you removed to size it

If a returned watch arrives worn, damaged or incomplete, we may decline the refund or offer a partial refund instead. We'll always explain why by email.

How to request a return

Email support@tombclock.com with your order number, the watch(es) you want to return, the reason for the return, and the option you prefer: full refund with return (Option 1) or keep it with a 50% refund (Option 2).
We'll review your case. If it qualifies, we'll confirm by email.
For Option 1, we'll send you the return address and instructions together with our confirmation. Please don't ship anything before you receive them. Packages sent back without our approval can't be accepted or refunded.
Pack the watch securely and ship it with a tracked shipping service. Reply to our email with your tracking number.
For Option 2, there's nothing to ship. We'll process your 50% refund once your case is confirmed.

Return shipping costs

Return shipping is paid by the customer and isn't refunded, unless the return is due to our error (wrong item sent) or a damaged or defective item. If you're returning from outside the United States, you're also responsible for any customs fees on the return shipment. We can't refund returns that are lost in transit without tracking, so please always use a tracked service.

What we can't accept

Watches that have been worn, scratched, damaged or altered (for a full refund with return)
Return requests made more than 30 days after delivery
Returns shipped without our prior approval
Items bought anywhere other than tombclock.com
Free gifts or promotional items

Damaged, defective or wrong items

If your watch arrives damaged, doesn't work when it arrives, or isn't what you ordered, email support@tombclock.com within 7 days of delivery. Please include:

Your order number
A photo or short video that clearly shows the problem
A photo of the package it arrived in, if it was damaged in transit

Once we confirm the issue, we'll send you a replacement or a full refund, whichever you prefer, at no cost to you. In most cases, you won't need to send the item back. If we do ask for it, we'll cover the return shipping.

Exchanges

We don't offer direct exchanges. To swap for a different model, finish or dial, request a return following the steps above and place a new order for the watch you want.

Discounted orders (like 2 for $200)

If you return one watch from an order that used a discount, refunds are based on the amount you actually paid for that watch after the discount, as shown on your order confirmation. This applies to both the full refund (Option 1) and the 50% refund (Option 2).

Shipping fees

Standard shipping is always free. Priority Shipping fees ($4.99) aren't refundable, unless the return is due to our error or a damaged or defective item.

Cancelling an order

We process orders quickly, so we can't guarantee a cancellation. If you need to cancel, email us as soon as possible with your order number.

Not shipped yet: we'll cancel the order and refund you in full.
Already shipped: we can't stop the package. Wait for it to arrive and then follow the return process above.

Refund timing

Option 1: we'll email you once your return arrives and has been inspected, then issue the refund.
Option 2: we'll issue the 50% refund once your case is confirmed.
Cancellations: refunded in full once the cancellation is confirmed.

Approved refunds always go back to your original payment method. Your bank or card issuer usually takes 5–10 business days to show the refund on your statement. If it's taking longer, please check with your bank first, then contact us.

Fair use

Each watch can only be refunded once. We may decline requests that look like misuse of this policy, such as repeated return requests on the same order or items that don't match the order.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, you also have a legal right to cancel your order within 14 days of delivery without giving a reason. Our 30-day policy applies in addition to those rights and does not limit them.